Customer Support

At FarmLokal, we're committed to providing the best customer support possible. Click here to learn more about how we can help you.

Contact Us

Do you have a question or concern? Fill out the form below and we'll get back to you as soon as possible.

FAQ

Who are the suppliers on FarmLokal?

We have variety of vendors/supplier on the platform who supply dairy products like fresh milk, homemade paneer, pure desi ghee, butter milk etc
Does FarmLokal check the quality of milk supplied from the farmers?

Yes, when FarmLokal onboards a new supplier/farmer, his address, customer feedback and product quality are checked. Also, if there are negative feedbacks, we remove those suppliers from the platform.
What are the payment options?

You can select from a wide variety of payment options like netbanking, wallet, UPI. Our payment gateway is integrated with almost all the major banks and payment methods.
Can I subscribe for daily order?

Yes, you can subscribe for delivery of milk and other items on weekly or daily basis. You can also order it one time for products like paneer, desi ghee, fresh cream and butter milk.
How would I know more about the suppliers?

When you select the vendor there is information about the products sold by him, customer reviews, price and photos.
Why is the quality of product good?

Products sold on FarmLokal are fresh, with no preservatives. Milk is raw, fresh and obtained from farm animals fed with good quality fodder. We don't process the milk therefore there are no chemical additives in it.
Is the milk pasteurized?

We don't pasteurise the milk therefore we deliver the milk within 4 hours of obtaining from the cows and buffalos. Therefore, we recommend you to boil the milk post delivery
What if there is quality issue with the product?

For managing quality issues we have strong mechanism to resolve and provide a hassle free experience. In such cases, we would also recommend you to rate your suppliers so that other customers can also learn from your experience.