Return Policy

At Farmlokal, we are committed to delivering the highest quality products to our customers. However, if you encounter any issues with your purchase, we are here to assist you. Please review our return policy below:

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1. Milk Products:

• Quality Concerns: If you find any issues with the quality of milk upon delivery, you can initiate a return. Please contact us within 2 hours of delivery to report the issue. We will arrange for a return or replacement at no additional cost.​

2. Other Fresh Products (e.g., Vegetables, Fruits, Paneer, etc.):

• Return Window: For all other fresh products, returns are accepted within 5 hours of delivery if the product is found to be damaged, spoiled, or does not meet your expectations.

• Condition: The product must be returned in its original packaging and should not be consumed or used beyond what was necessary to determine the quality.​

3. Return Process:

• Initiate a Return: To initiate a return, please contact our customer service team through the Farmlokal app or call our customer support number. Provide your order details and the reason for the return.

• Pick-up: Once the return is approved, our team will arrange a pick-up from your location. Please ensure that the product is securely packed for return.

4. Refunds and Replacements:

• Refunds: Refunds will be processed within 3-5 business days after the returned product has been received and inspected.

• Replacements: If you prefer a replacement, we will arrange for the same product to be delivered at the earliest convenience.

5. Exceptions:

• Non-Returnable Items: Certain items like customized products or perishable goods beyond the return window may not be eligible for returns unless there is a quality issue.

• Abuse of Return Policy: Farmlokal reserves the right to deny returns if there is evidence of return policy abuse.​

We value your satisfaction and strive to ensure that every purchase meets your expectations. Thank you for choosing Farmlokal!